It’s difficult to choose the right CPA firm for you. They seem pretty similar, how can you make a good decision? Expertise and reputation certainly count for a lot. In the end, though, it’s something harder to measure that makes the difference. It’s that feeling that “my firm gets me,” “they help me anticipate what’s down the road, and help me get there,” “they are in sync with me.” At DMLO, we call this the client experience, and we strive to make each client feel this way.
While most firms talk about how great their client service is, DMLO proves it. We partner with ClearlyRated to survey our clients so we can be certain we are delivering that exceptional experience.
These third-party survey results confirm that DMLO provides a superior service experience to our clients:
These results are gratifying, proof that we deliver on client experience, but this process also helps us to continue to improve. We love the high ratings and positive comments, but we learn from the criticisms. Every year has been instructive, giving us feedback on how to continue to elevate our service.
At DMLO, we keep client experience front and center, pushing the envelope in innovative service approaches. When we talk about collaborating with our clients to Create a Better Future, it reflects our belief that our purpose and value extend far beyond reporting on financial results or calculating tax liabilities. It is seeing the big picture and being fully invested in the dreams and goals of those we help, adding our expertise and experience to the mix to achieve much MORE than our clients might accomplish on their own.
